”I worked with Nathan during very turbulent times and always found him to be a voice of reason when other people avoided difficult situations. He was always available and went the extra mile to resolve issues for both his clients and the mailing houses involved.
It was a great loss when he moved from Whistl and it took some time and considerable churn for them to replace him. I have always found him extremely diligent, approachable, commercially astute, dedicated and personable.
His hard work and tenacity to get the job done whilst considering all the aspects of any challenge are, in my opinion, second to none within the postal services market.
Phil TeerFormer Managing Director at Sunline Direct Mail Limited
”Bluecrest Health offers customers affordable and convenient private health screening options without compromising on high quality and clinical accuracy. We’ve screened nearly 25,000 happy customers in Ireland since we were founded in 2012.
We regularly communicate with our customers using Direct Mail, in both the UK and the Republic of Ireland, however, we were really struggling to replicate the UK performance levels in the Republic of Ireland.
Initially, we were using a conventional hybrid mailing service, which didn’t work for us, because we felt our letters weren’t being delivered. Our response rates were down, the contact centre staff were sat idle, and the return on investment was very low. It was a very big concern for us and we needed a solution and quickly.
Fortunately, we came across Nathan. And from our very first conversation with him his passion, professionalism, knowledge and expertise shone through, so we agreed to set up a trial.
Nathan basically took care of everything. From the print and fulfilment, right the way through to postal delivery. I’m delighted to say that ever since our campaigns moved over to Nathan they’ve been delivered on-time, every time. Our contact centre teams are now happy, and our campaign response rates are where they should be, and our return on investment has increased significantly!
So when Nathan told me he was setting up PostSmart we had no hesitation in moving our campaigns to PostSmart – as we trust Nathan. In fact, I’ve been very impressed with how quickly he’s got things going, and it’s been a seamless transition to PostSmart – and we’re delighted with the service.
Keeping our Customer’s data safe and secure (at all times) is also extremely important to us. And PostSmart has in place secure and robust data protocols and procedures that help us to sleep at night.
PostSmart is Bluecrest Health’s trusted and reliable Print and Post partner in the Republic of Ireland, and I would have no hesitation whatsoever in recommending Nathan and PostSmart services to anyone.
Craig WilmottMarketing Director at Bluecrest Health
